Notice to Customers: Wait Times & Service Challenges
We are experiencing extremely high call volumes and this is creating long wait times. We are doing all that we can to prioritize calls from our customers abroad who need to get home, or who need assistance with a medical emergency.
We need your help! We ask that customers with non-emergency claims wait to call us: you have until May 1st to initiate a claim, and waiting will help other customers with urgent needs get the help they need.
To make a Trip Cancellation or Trip Interruption claim, please visit Global Excel Management’s online claim portal. For all other credit card related claims, please make a claim online using Claims PointTM.
Get to know your CIBC card benefits
My return flight was delayed, so I took a taxi to a hotel. Does the insurance on my CIBC card cover this expense?
My return flight home was unexpectedly delayed. This resulted in me having to prolong my hotel stay by one extra night. Am I covered for this expense?
My flight was delayed due to weather, and the airline cannot put me on another flight until tomorrow. What are the benefits provided by my CIBC card in this situation?
I lost my luggage travelling by bus. What am I covered for?
I lost my carry-on luggage on my flight. It had my iPod, camera, cell phone and laptop in it. What can I claim?
Are my spouse and children covered under the Out-of-Province Emergency Travel Medical insurance on my card?
I am 70 years old. Am I covered for medical emergencies under the Out of Province Medical Insurance Coverage that is included on my CIBC card?
I have a heart condition; will I be covered if I travel and have a heart attack?
Am I covered for pre-existing medical conditions while I travel?
Does this insurance cover dental?
Does this medical policy cover chiropractic treatments?
Do I need to call before I see a doctor while travelling?
If I receive a flight credit as reimbursement for cancelling, can I still claim the full amount of my trip?
Can I claim for the value of my tickets if I don’t want a credit?
Can I claim for the value of my ticket if the credit expires?
Do I need to provide proof that I will not use the credit?
Can you cancel the credit for me?
Are my spouse and children covered for Trip Cancellation & Trip Interruption?
Is my grandmother covered for Trip Cancellation & Trip Interruption?
Is there a trip length restriction for my trip interruption coverage?
My trip was booked with the points earned under my card’s travel reward program. If I have to cancel the trip, what would I be eligible to claim for?
I need to interrupt my trip but did not purchase my trip on my CIBC card. Can I make a claim through my CIBC insurance?
Is the Car Rental Collision/Loss Damage Insurance coverage worldwide?
What does my CIBC card cover in terms of car rental coverage?
What types of vehicles are excluded from this coverage?
Do I have to pay a deductible with this coverage?
Can I decline all insurance coverage at the rental agency?
How long can I rent a car for and be covered by my CIBC insurance?
How do I use the Car Rental Collision / Loss Damage Insurance in countries where collision damage insurance from the rental agency is mandatory (i.e. Italy, Australia)?
Does Car Rental Collision / Loss Damage Insurance cover third party liability or personal injury to myself or passengers while driving a rental vehicle?
What are the Purchase Security benefits on my CIBC card?
What are the Extended Protection benefits on my CIBC card?
I purchased my mobile phone prior to October 15, 2018 and I lost it 6 months later. Am I covered?
I financed my mobile phone and 40 days later it was stolen and I reported it to the police. Does this insurance cover theft?
10 days after I purchased my mobile phone it was stolen. Am I covered under Mobile Device Insurance?
I purchased a new Mobile Phone for $800, charged the full purchase price of the phone to my eligible CIBC credit card and connected it to a Canadian wireless plan. I lost my phone 14 months later. What am I covered for?
Need to make a claim?
Your CIBC card benefits give you access to toll-free assistance, 24/7, anywhere in the world and a worry-free claims service.