Get to know your CIBC card benefits
Purchase Security and Extended Protection Insurance
Provides an extension to the manufacturer's warranty and covers recently purchased lost, stolen or damaged items.
What are the Extended Protection benefits on my CIBC card?
The Extended Protection benefit provides cardholders with an extension to the term of the original manufacturer’s warranty.
This extension is up to a maximum of one additional full year (two additional years for the CIBC Aeroplan® Visa Infinite Privilege Card), commencing at the expiry of the manufacturer’s original warranty term.
Please note, the manufacturer's warranty must be honoured in Canada or the U.S, and items must be charged to your eligible CIBC card.
What are the Purchase Security benefits on my CIBC card?
The Purchase Security benefit provides worldwide coverage in the event of loss, theft or damage of qualified purchases charged to an eligible CIBC card.
If the item is stolen or damaged it may be replaced or repaired, or we may reimburse you up to the original cost of the item.
Mobile Device Insurance
Covers your mobile devices in the event of loss, accidental damage or theft, at home and abroad.
10 days after I purchased my mobile phone it was stolen. Am I covered under Mobile Device Insurance?
No, Mobile Device Insurance is only triggered 91 days after your purchase. You may be covered by Purchase Security Insurance. Please check your Certificate of Insurance for further information.
I financed my mobile phone and 40 days later it was stolen and I reported it to the police. Does this insurance cover theft?
Yes, provided you financed all or any portion of the purchase price with your eligible CIBC card through a Canadian wireless service provider’s installment plan.
This coverage is in excess of any other insurance or compensation available to you.
I purchased a new Mobile Phone for $800, charged the full purchase price of the phone to my eligible CIBC credit card and connected it to a Canadian wireless plan. I lost my phone 14 months later. What am I covered for?
Purchase price $800
Less depreciation cost - $224 ($800 X 2% X 14 months)
Depreciated value $576
Less deductible - $ 57.60 ($576 X 10%)
Reimbursement $518.40
This coverage is in excess of any other insurance or compensation available to you.
I purchased my mobile phone prior to November 8, 2020 and I lost it 6 months later. Am I covered?
No, Mobile Device Insurance is only triggered if your mobile device is purchased with your eligible CIBC card on or after November 8, 2020.
I purchased my mobile phone prior to February 1, 2021 and I lost it 6 months later. Am I covered?
No, Mobile Device Insurance is only triggered if your mobile device is purchased with your eligible CIBC card on or after February 1, 2021.
I purchased my mobile phone prior to March 4, 2022 and I lost it 6 months later. Am I covered?
Coverage is available for eligible devices purchased on or after March 4, 2022 using your CIBC Costco®† Mastercard® or your CIBC Costco®† World Mastercard®
I purchased my mobile phone prior to October 15, 2018 and I lost it 6 months later. Am I covered?
No, Mobile Device Insurance is only triggered if your mobile device is purchased with your eligible CIBC card on or after October 15, 2018.
Need to make a claim?
Your CIBC card benefits give you access to toll-free assistance, 24/7, anywhere in the world and a worry-free claims service.
Be sure to check the Government of Canada’s Travel Advisory for advice and updates on your travel destination.
Get in touch
Travel Queries
Canada or the U.S:
Call us toll-free 1.866.363.3338
Anywhere else in the world:
Call collect + 905.403.3338
Other Queries
Canada or the U.S:
Call us toll-free 1.866.363.3338
Anywhere else in the world:
Call collect + 905.403.3338
Insurance coverage(s) included with CIBC credit cards are underwritten by Royal & Sun Alliance Insurance Company of Canada (RSA). Different cards will have different coverage(s). To learn about which coverage(s) are included with a specific card, and important information regarding coverage eligibility requirements, benefits, limitations and exclusions, see our Agreements and Insurance page and the insurance certificate(s) in your card package. Some insurance coverage(s) require purchase(s), auto rentals, common carrier fares and other trip costs to be charged to the card to activate coverage. Other conditions may also apply. Auto Rental Collision and Loss Damage Insurance (CLDI) is available for automobile rentals of up to 48 days for rental vehicles with a MSRP up to $65,000 (the CIBC Aeroplan® Visa Infinite Privilege Card covers rental vehicles with a MSRP up to $85,000). The full cost of the rental must be charged to the card and the rental agency’s Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) must be declined. CLDI provides coverage up to the actual cash value (ACV) of the rental vehicle as defined in your insurance certificate. Note that some rental agencies may assess their damages at an amount greater than the ACV of the rental vehicle and you may be liable to them for the difference. Before declining the rental agency’s CDW or LDW, you should read carefully and compare the terms of the rental agreement, the CLDI insurance certificate in your card package and any other insurance you own to decide which coverage best meets your protection needs. For the CIBC Aventura Infinite Visa card, CIBC Aventura World MasterCard or CIBC Aventura World Elite MasterCard, Out-of-Province Emergency Travel Medical Insurance (TMI) covers the primary cardholder, their spouse and dependent children for the first 15 days of a trip if the insured person is age 64 or under, or for the first 3 days of a trip if the insured person is age 65 or older. Dependent children must be under 21 years of age or under 25 years of age if a full-time student, unless they have a permanent physical or mental impairment. TMI, Trip Cancellation and Trip Interruption Insurance may not cover certain pre-existing health/medical conditions. Certain RSA coverages are “excess insurance” (all other sources of insurance and recovery must be exhausted before coverage is available). For more information, call RSA toll-free at 1 866 363 3338 in Canada or the United States or collect from elsewhere at + 905 403 3338.