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  • 10 days after I purchased my mobile phone it was stolen. Am I covered under Mobile Device Insurance?
  • Am I covered for pre-existing medical conditions while I travel?
  • Are my spouse and children covered for Trip Cancellation & Trip Interruption?
  • Are my spouse and children covered under the Out-of-Province Emergency Travel Medical insurance on my card?
  • Can I claim for the value of my ticket if the credit expires?
  • Can I claim for the value of my tickets if I don’t want a credit?
  • Can I decline all insurance coverage at the rental agency?
  • Can you cancel the credit for me?
  • Do I have to pay a deductible with this coverage?
  • Do I need to call before I see a doctor while travelling?
  • Do I need to provide proof that I will not use the credit?
  • Does Car Rental Collision / Loss Damage Insurance cover third party liability or personal injury to myself or passengers while driving a rental vehicle?
  • Does this insurance cover dental?
  • Does this medical policy cover chiropractic treatments?
  • How do I use the Car Rental Collision / Loss Damage Insurance in countries where collision damage insurance from the rental agency is mandatory (i.e. Italy, Australia)?
  • How long can I rent a car for and be covered by my CIBC insurance?
  • I am 70 years old. Am I covered for medical emergencies under the Out of Province Medical Insurance Coverage that is included on my CIBC card?
  • I financed my mobile phone and 40 days later it was stolen and I reported it to the police. Does this insurance cover theft?
  • I have a heart condition; will I be covered if I travel and have a heart attack?
  • I lost my carry-on luggage on my flight. It had my iPod, camera, cell phone and laptop in it. What can I claim?
  • I lost my luggage travelling by bus. What am I covered for?
  • I need to interrupt my trip but did not purchase my trip on my CIBC card. Can I make a claim through my CIBC insurance?
  • I purchased a new Mobile Phone for $800, charged the full purchase price of the phone to my eligible CIBC credit card and connected it to a Canadian wireless plan. I lost my phone 14 months later. What am I covered for?
  • I purchased my mobile phone prior to November 8, 2020 and I lost it 6 months later. Am I covered?
  • I purchased my mobile phone prior to February 1, 2021 and I lost it 6 months later. Am I covered?
  • I purchased my mobile phone prior to March 4, 2022 and I lost it 6 months later. Am I covered?
  • I purchased my mobile phone prior to October 15, 2018 and I lost it 6 months later. Am I covered?
  • If I receive a flight credit as reimbursement for cancelling, can I still claim the full amount of my trip?
  • Is my grandmother covered for Trip Cancellation & Trip Interruption?
  • Is the Car Rental Collision/Loss Damage Insurance coverage worldwide?
  • Is there a trip length restriction for my trip interruption coverage?
  • My flight was delayed due to weather, and the airline cannot put me on another flight until tomorrow. What are the benefits provided by my CIBC card in this situation?
  • My return flight home was unexpectedly delayed. This resulted in me having to prolong my hotel stay by one extra night. Am I covered for this expense?
  • My return flight was delayed, so I took a taxi to a hotel. Does the insurance on my CIBC card cover this expense?
  • My trip was booked with the points earned under my card’s travel reward program. If I have to cancel the trip, what would I be eligible to claim for?
  • What are the Extended Protection benefits on my CIBC card?
  • What are the Purchase Security benefits on my CIBC card?
  • What does my CIBC card cover in terms of car rental coverage?
  • What types of vehicles are excluded from this coverage?
Get to know your insurance benefits on the new CIBC Costco Mastercard.

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